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Since many government functions have been centralized, the Philippines Statistics Agency has been busy with the massive influx of people wanting to update or take a copy of their records. To avoid the hassle of long queues, PSA has created an Online Appointment System. Find out how to schedule your appointment here.

How To Get an Appointment for PSA

Getting an appointment for the PSA is easy. All it requires is a mobile phone number and email, and then you are set to go!

1. First, go to https://appointment.psa.gov.ph/. Click the image of the  Civil Registration Service Appointment System to get started. The appointment system is mobile-friendly, so you can use your smartphone to access this website.

2. On the next page, the webpage will display steps for setting an appointment with PSA and a data privacy notice. Click on “I agree” to proceed. After clicking the “I Agree” button, a pop-up will display.

3. You will then be redirected to another page, where you will choose the nearest PSA office from your location. This office is where you will get your records.

4. Afterward, PSA will ask for contact information. There are also notes stating that:

• If you are making this appointment for someone else, please provide their contact information and note that all transactions done will be named to them
• If you are requesting someone else’s certificates, provide your contact information.

5. After providing your contact information, PSA will send an email to your contact details containing an OTP valid for 5 minutes.

6. Once done providing the OTP, Proceed to what certificates you wish to process and the names of their respective owners. You are also required to indicate your relationship with the certificate owner.

7. After filling in the details of your transaction, you can set a time and date at your convenience. 

8. Once scheduled, PSA will then show you the details of your appointment. PSA will send any changes to your scheduled meeting to your email address.

Also Read: GUIDE: How to Request a PSA Marriage Certificate Online

Application Procedures

Once you arrive at the appointed time, follow these procedures to claim your documents. 

1. Present your Appointment Slip to the Information Marshall for validation purposes. The appointment slip can be a screenshot or a printed copy.

2. Pass through the Health and Safety Protocols of the establishment to proceed.

3. Get an Application form and Queue Ticket and wait for your number to be called.
4. Submit the accomplished application form and a valid ID to the transaction window. If claiming the documents for someone else, submit an Authorization Letter or a Special Power of Attorney, including all supporting documents, such as the recipient’s ID.

5. Pay the transaction and process fees for claiming the documents.

6. Check your Official receipt and count your change before leaving the counter.

7. Proceed to the Releasing area and, once again, present all supporting documents and the OR to the releasing officer. Check the documents to see if they are correct before leaving the premises.

How To Cancel or Reschedule a PSA Appointment

Canceling or Rescheduling an appointment is simple. After appointing your schedule, PSA will email you a PDF copy of your appointment. This email also allows you to cancel or reschedule your appointment.

When canceling an appointment, you will be redirected to a webpage where the PSA will ask for the reason for cancellation.

As for rescheduling, simply press the reschedule option, and you will be redirected to the webpage where you choose your initial schedule. Then, you can proceed to select another date and time that is convenient for you.

Also Read: GUIDE: How to Request a PSA Document Online

Important Reminders

To help streamline the process, here are important reminders you can keep in mind for your appointment:

1. Arrive at least 30 minutes early to the PSA CRS Outlet before the appointed schedule.
2. Bring supporting documents such as Valid IDs, Authorization Letters, Special Power of Attorney, and the Owner’s ID when claiming someone else’s documents.
3. The basic fees are:

• Authentication, Annotation of Birth, Marriage, and Death Certificates – Php 155.00 per copy
• Certificate of No Marriage Record (CENOMAR) – Php 210.00 per copy

4. The authorized representative can’t delegate another person to be their representative.
5. An authorized representative can only claim 2 unrelated individuals’ documents.
6. MINORS are not allowed to book an appointment or claim their documents.
7. Securing an appointment is FREE and has NO UNDERLYING FEES. The appointment slip is NON-TRANSFERABLE and can only be used by the registered user.
8. Transact only with authorized PSA personnel. Any person who claims to be a PSA personnel without showing a Valid ID is a FRAUD.

Final Thoughts

When correcting a Birth, Marriage, or Death Certificate, always refer first to the Civil Registry Office located at your City Hall. The Civil Registry holds most records in a city and will be the first office you should visit to correct any misspellings or update your documents.

Other than that, requesting a document from the PSA is now more convenient, thanks to the online appointment system. It reduces the need for applicants to visit the offices in person, reducing long lines and waiting times. Instead, you can process your transactions at a more convenient time and date where you can ensure the PSA can cater to you. – WhatALife!/Vaughn

Sources: (1), (2)

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Keep Reading: How to request a PSA Death Certificate online?