Social Security System (SSS) extends its payment deadlines for both contributions and member loans amid the coronavirus disease (COVID-19) crisis. It also releases its guidelines on the measures they have taken to assure and prioritize its members’ and employee’s health, at the same time, able to continue its operations. Meanwhile, the contribution payment deadlines for Self-Employed, Voluntary Members, and Non-Working Spouses for January to March 2020, or the first quarter of the year, is now payable until June 1, 2020, without penalties. Loan payments for February to April 2020, on the other hand, can be settled until June 30, 2020, without interests and penalties. Moreover, “qualified members will be automatically covered by the loan moratorium and need not file a request or application to SSS.”

ONLINE TRANSACTION

For preventive measures and help contain the spread of COVID-19, SSS highly encourages its members to stay home and use the following online/electronic facilities instead:

A. SSS website homepage

• Go to https://www.sss.gov.ph
• Register in the My.SSS portal
• For new users, get an SS Number
• Access the Retirement Benefit Calculator

B. My.SSS Portal (Member Account)

Users may access their SSS records online by registering here. Once registered, users can now log in to their account via SSS website and access the following services:

• Inquire on membership record (i.e. contributions, loans, benefit claims)
• Generate the Payment Reference Number (PRN)
• Apply for a salary loan
• Submit maternity notification
• Enroll an existing bank account (for account holders of SSS-accredited banks)
• Enroll in PESO Fund
• Submit retirement claim application
• Access the Simulated Retirement Calculator
• Enroll in Flexi Fund (for OFWs)
• Update contact information
• Make payments through Moneygment (for SE/VM/OFW contributions only)

C. SSS Mobile App

Available Google Play (for Android), App Store (for IOs), and Huawei AppGallery. To start using the app, log in using your User ID and password to your My.SSS account. Available services include:

• Inquire on membership record (i.e. contributions, loans, benefit claims)
• Generate the Payment Reference Number (PRN)
• Apply for a salary loan
• Submit maternity notification
• Update contact information
• Register in the SSS website
• Recover/reset the password to account

D. TEXT-SSS

Members may opt to check their records through text. To get started, submit a one-time registration by sending SSS REG to 2600 for free. Once registered, send the code corresponding with the desired service following the required format to 2600. Inquiries cost Php 2.50 for Globe and Smart subscribers; and Php 2.00 for Sun subscribers. For the full list of commands, text SSS Help to 2600. Members may available the following services:

• Inquire on PRN, contribution, claim status, loan balance, and loan status
• Get list of membership requirements
• Get list of document requirements
• Send feedback on SSS-related matters
• Reset Text-SSS PIN

E. Interactive Voice Response System (IVRS)

For inquiries, members may reach the agency through their automated response hotlines. IVRS addresses the following concerns about:

• Contribution
• Loan Balance
• Loan Application Status
• Loan Eligibility
• SS Card Enrollment
• Maternity Claim
• Sickness Claim
• Benefit Claim Details
• Death Claim
• Sickness and Maternity Eligibility
• Retirement, Death, Funeral Eligibility
• Retirement Claim
• Disability Claim
• Funeral Claim

Dial the appropriate numbers to access IVRS:

• NCR 7-917-7777
• Baguio City 8-422-6016
• Tarlac 8-982-8739
• San Pablo 8-562-9298
• Naga 8-472-7776
• Cebu 8-253-0690
• Bacolod 3-433-9476
• Cagayan De Oro 8-858-3790
• Davao 3-227-7273
• Zamboanga City 8-992-2014

For further concerns and assistance, you may reach SSS at onlineserviceassistance@sss.gov.ph. —(Source: Social Security Systems)