Vax Record Not Found? Here’s how to get your VaxCertPH in Quezon City


Can’t find your vaccine information on the VaxCertPH system? If you live in Quezon City, here are three simple steps to follow as an alternative to obtaining your digital vaccine certificate.

UPDATE (December 22, 2021) — In accordance with the advisory the Department of Interior and Local Government (DILG) issued on December 4, Quezon City will only cater to Overseas Filipino Workers (OFWs) and individuals traveling abroad for the VaxCertPH issuance. 

For domestic travel, the LGU-issued vaccine card continues to be considered valid.

Vaccine Records Not Found? 3 Steps on getting your VaxCertPH

Step 1. Before heading out, double-check the information you input on the system, including your personal information and vaccination details. Once done and yet the system still shows the ‘No Vaccination Record Found‘ message, proceed to the next step.

Step 2. Prepare a copy of your vaccination card, the one issued by your local government, and at least one (1) government-issued identification card (ID).

Step 3. Visit the City Hall or VaxCertPH booths located in any SM Mall branches. Bring the requirements mentioned in Step 2 and follow the instructions on site. Before leaving, make sure to leave your name, email, and mobile number and wait for approximately three (3) days to get your digital certificate.

For concerns, you may contact the VaxCertPH support team at 88-7614-88 or email


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Blayce helped launch WhatALife! Blog in late May 2019, publishing trendy lifestyle and entertainment articles, local and international news reports, as well as inspiring feature stories of successful individuals hailing from Cagayan de Oro City. A jack-of-all-trades, she is a part-time gamer, occasional guitar player, and a zombie-genre fanatic.

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