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In today’s digital age, the widespread use of technology has brought numerous conveniences, but it has also exposed individuals and businesses to the risk of cybercrime. As the Philippines continues to embrace technological advancements, cases of cybercrime have grown, creating the need to properly deal with these kinds of cases. If you find yourself or someone you know falling victim to cybercrime in the Philippines, it is crucial to know how to file a cybercrime complaint properly.

This comprehensive guide aims to walk you through the step-by-step process of filing cybercrime in the Philippines to understand what kind of legal actions can be taken. From understanding what constitutes cybercrime in the Philippines to approaching the appropriate authorities, we will cover all the essential aspects to ensure a smooth and efficient resolution.

To successfully navigate the process of filing a cybercrime complaint, you must be aware of the correct channels and agencies responsible for handling such cases. This guide will provide a comprehensive list of government bodies, like the Philippine National Police (PNP) and the National Bureau of Investigation (NBI), that play vital roles in investigating and prosecuting cybercrime.

By following the guidelines presented in this guide, you can take the necessary steps to protect yourself and your loved ones from cybercrime in the Philippines. Reporting these offenses not only holds the perpetrators accountable but also contributes to making the digital landscape safer for everyone.

How to File Cyber Crime Complaint on CICC

Filing a cyber crime complaint on CICC is straightforward and easy as it is specifically designed to help users to make complaints solely on cybercrime. This article will give you an easy description of how to file a complaint using CICC.

• To file a complaint, go to cicc.gov.ph. 
• Once you have reached the website, look on the top left and click “Submit a Complaint”
• After clicking it, you will be directed on a page that shows you what you need to do and shows the Privacy Act Statement.
  • As it states, “The information provided on this form should be as accurate as possible. Providing false information could lead to a fine, imprisonment, or both, under Article 183-184 of the Revised Penal Code (as amended by R.A. 11594).”
  • Complaints will be directed to law enforcement agencies for proper investigation.
• After reading everything on the page and knowing the Privacy Act Statement, click “I Agree”
• Afterward, the user will be led to a page that will need the user’s information.
• Correctly fill out the required information and give specific details, evidence, and I.D. for the cybercrime you will file.
• After giving all the necessities for the complaint, click the checkbox noting that you have provided accurate and true information for the Sec. 5.3 of the Cybercrime Prevention Act.
• Wait for further details after the complaint has been sent.

How to File a Cyber Crime Complaint on PNP

Filing a cybercrime with PNP is very simple. One of the ways is to call law enforcers and explain the situation and go to the police station physically to make a complaint. In case of that, make sure to follow these steps.

• Secure a screenshot of the cybercrime that has been done.
• Have a signed and subscribed affidavit complaint alleging the details of how the respondent committed the crime against you.
• Provide affidavits of witnesses stating that they read and know of the cybercrime that has been done.
• File your affidavit complaint and support documents with the prosecutor’s office nearby you.

To file an e-complaint with PNP, visit their e-complaint link at acg.pnp.gov.ph/eComplaint/index.php. You would first have to make an account to send a complaint through their e-complaint desk. After creating an account, follow the same steps for filing a cybercrime complaint and wait for a response from the PNP.

NBI Cybercrime Hotline

NBI offices also work on cyber crime activities. When using the NBI website for investigation services, visit https://nbi.gov.ph/services/investigation-services/. This page will show you the different crime-related divisions for investigations to help victims with certain things.

One of the listed divisions is the Cyber Crime Division. As you join the website, it will show the division chief and direct hotline, including email addresses for victims who need help to contact them. 

How to File a Cyber Crime Complaint on Department of Justice

The Department of Justice has a specific office for cybercrime-related cases that help people make a complaint on a cybercrime issue. When joining their website, cybercrime.doj.gov.ph click “Contact Us” on the top right of the page.

Once you click it, users will have an address, telephone number, and email to contact the Department of Justice. Users need to provide sound evidence to visit the address or deliver it through email when contacting the Department of Justice. 

Just like filing a complaint with the PNP, the following steps must be followed when filing a cyber crime case:

• Secure a screenshot of the cybercrime that has been done.
• Have a signed and subscribed affidavit complaint alleging how the respondent committed the crime against you.
• Provide affidavits of witnesses stating that they read they know of the cybercrime that has been done.
• File your affidavit complaint and support documents with the prosecutor’s office nearby you.

– WhatALife!/Zain

Source: (1), (2), (3), (4), (5)

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